General Terms and Conditions («GTC») PaperCheck
PaperCheck provides services to clients through the website https://papercheck.ai .
These General Terms and Conditions (GTC) regulate the conclusion, content and processing of the service between the customer and PaperCheck.
These General Terms and Conditions form an integral part of all offers and contracts between the customer and PaperCheck.
1. Service
PaperCheck offers service packages to analyze your bachelor's or master's thesis. We provide immediate feedback and a personalized plan to efficiently complete all the remaining tasks of your thesis.
Please note, however, that 100% error detection is not possible.
2. Payment terms
The purchase You have to pay for one of the service packages immediately. You have the option of paying with a link, card (Visa, Mastercard, American Express, Discover) or Twint .
We offer a 100% money-back guarantee if you are unsatisfied after your initial use of the service – defined as a maximum of one file upload, one to-do list generation, and one defense question generation – provided you request the refund within 14 days of the purchase date. This policy allows you to test the core service risk-free.
If you have purchased a larger package and use the service extensively beyond this initial use (e.g., multiple uploads, to-do lists, or defense questions), the option for a full refund expires. You already had the opportunity to test the service and request a full refund after the initial use. Furthermore, service usage and refund processing incur costs on our side.
For customers with larger packages who have used the service beyond the initial trial and still wish to request a refund, a full refund is no longer possible. However, we are committed to finding a fair solution that is satisfactory for both parties. Please contact our customer support at info@papercheck.ai to discuss this.
Refunds for initial use will be processed to the original payment method used for the purchase. The refund process may take 5-10 business days to complete, depending on your payment provider.
3. Right of withdrawal for consumers (EU)
Consumers residing in the European Union have the legal right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of conclusion of the contract.
To exercise your right of withdrawal, a simple notification to info@papercheck.ai within the period is sufficient. To meet the deadline, it is sufficient for you to send the notification before the deadline expires.
If the contract is withdrawn, we will reimburse all payments we have received from you no later than 14 days from the day on which we were informed of the withdrawal. The refund will be made to the original payment method used.
4. Limitation of liability
The liability of PaperCheck in connection with the contractual relationship or the platform is excluded to the extent permitted by law.
As a user, you are aware that when using PaperCheck, you are using AI to support your thesis, which may not be permitted in all educational institutions (e.g. universities, colleges, etc.). As a user of PaperCheck, you are therefore responsible for ensuring that when using PaperCheck, you comply with the requirements for your thesis and the resources permitted by your educational institution. As a user, you are therefore responsible for ensuring that the use of PaperCheck is permitted in your educational institution and for informing yourself about how the use of PaperCheck must be correctly declared to your educational institution.
Any liability for damages directly or indirectly related to the contractual relationship is excluded, regardless of the legal basis on which the damages are claimed.
5. Jurisdiction and applicable law
This contractual relationship is governed exclusively by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes arising is the registered office of PaperCheck. However, PaperCheck is entitled, at its own discretion, to assert its claims at the customer's place of residence.
6. Referral program
Every registered user receives a personal referral link. When a new user signs up through your link, you and the invited user can earn credits as set out below. Credits have no cash value, cannot be paid out, and may only be redeemed for services on PaperCheck.
The credit amounts currently in force are: 20 credits granted to the invited user on sign-up, 10 credits granted to the inviter once the invited user uploads their first paper, and 40 credits granted to the inviter once the invited user completes a paid purchase. Each invited user is counted once per reward type. We reserve the right to adjust these amounts at any time for future referrals.
Users who have not yet made a paid purchase can earn a maximum of 5 referral credits in total across all of their referrals. The cap is lifted as soon as the user completes their first paid purchase. Credits granted under this program follow the general expiry rules applicable to one-time credits.
The following uses of the referral program are not permitted: referring yourself, including by creating a second account or by using your own e-mail address as the invited user; coordinated or automated sign-ups; creating fake or throwaway accounts to claim credits; misrepresenting PaperCheck or its pricing in promotional materials; and any other behaviour intended to circumvent the rules of this program. PaperCheck may, at its sole discretion and without prior notice, withhold or reverse referral credits, suspend or close accounts, and refuse to honour purchases made with credits obtained in breach of these rules.